Terms and Conditions

General Terms of Payments

All prices in the Living Yolates webshop are listed in Danish Crones (DKK) with the option of selecting Euro (€) as your currency. All payments are prior and will take one Business day to get transferred. You can pay with following credit cards, Dankort, Visa/Dankort, eDankort, Visa, and MasterCard.


Payments made with Dankort, Visa/Dankort, or eDankort will not have any fee added. Paying with Visa, Visa Electron, or MasterCard a fee of 1,25 % will be added to the total amount, with a minimum of 0,70 DKK added to each transaction. Foreign credit cards have a fee of 2,45 % of the total added to the price.

Living Yolates webshop uses a secure system for payment (ePay) and all information, including bank information, is highly encrypted.


1. General terms

1.1 These general terms and conditions of purchase (the “General Terms”) shall apply

to any and all workshops courses, retreats and other events from Living Yolates

(“Living Yolates”) to all customers (the “Customer”).

1.2 By booking an event with Living Yolates or using Living Yolates’ website, the

Costumer agrees to be bound by these General Terms.

1.3 When the Customer clicks the “Accept” button at registration via Living Yolates’

website or request that the applicable Living Yolates staff proceeds with the

Customer’s application, the Customer will be deemed to have accepted the

General Terms on behalf of the Customer, the Customer’s company and/or each

of the Customer’s staff if any.

1.4 All sign-ups are binding and will as a main principle not be refunded. In case that the Costumer is to be considered a consumer, the Costumer has 14 days cancellation right calculated from the time of the Customer’s sign-up.ill as a main principle not be refunded.

1.4.1 If the Customer has a special case or documentation from a doctor in regard to

illness or injuries, it will be at Living Yolates’ sole discretion whether the Customer

will receive a refund.

1.4.2 The Customer will be able to get a refund if Living Yolates is able to replace the

Customer with another customer that fulfils the requirements for participation as

set out by Living Yolates. It will be at Living Yolates’ sole discretion whether a

refund is a possibility for the Customer.

2. Conditions for Living Yolates Teacher Training

2.1 The Customer has to meet the entry requirements as stipulated by Living Yolates

in order to book a spot on a Living Yolates Teacher Training course.

2.2 To ensure a spot on the Living Yolates Teacher Training course, the Customer

pays a reservation fee before a given date set by Living Yolates. The reservation

fee-amount is later subtracted from the full amount.

2.3 Before the course starts the Customer will receive a notification from Living

Yolates regarding the payment of the remaining amount. If the remaining amount

is not paid in due time, Living Yolates is entitled to cancel the reservation made by

the Customer. In this case the Customer will not be able to demand a refund of

the reservation fee-amount as set out in sub-clause 2.1.

2.4 At the end of a Living Yolates Teacher Training course the Customer will have to

complete an examination in order to complete the course. Living Yolates does not

issue a graduation guarantee.

3. Conditions for Living Yolates Courses

3.1 Once the Customer has paid for the course, the purchase is non-refundable.

3.2 The Customer will receive a confirmation of the purchase via the email that the

Customer has provided.

4. Travel documents and vaccinations

4.1 It is the Customer’s responsibility to ensure that all of the details on the

Customer’s travel documents are correct and to bring to Living Yolates’ attention

any errors or discrepancies immediately.

4.2 Prior to booking international travel, Living Yolates recommends that the

Customer reviews its relevant government’s prohibitions, warnings and advisories

applicable to the Customer destinations. By offering travel to any particular

destination, Living Yolates does not represent that travel in such destination is

safe or without risk.

4.3 It is the Customer’s responsibility to obtain information and to have in the

Customer’s possession all the required documentation and identification required

for entry, departure and travel to each country or region that the Living Yolates

event is located in. This includes a valid passport and all travel documents

required by the relevant governmental authorities including all visas, permits and

certificates (including but not limited to vaccination or medical certificates) and

insurance policies. The Customer must have a passport that is valid six (6) months

after the last date of travel with Living Yolates. The Customer accepts full

responsibility for obtaining all such documents, visas and permits, and the

Customer is solely responsible for the full amount of costs incurred as a result of

missing or defective documentation.

4.4 The Customer agrees that it is responsible for the full amount of any loss or

expense incurred by Living Yolates that is a direct result of the Customer’s failure

to secure or be in possession of proper travel documentation. Living Yolates does

not provide advice on travel documents and makes no representations or

warrantees as to the accuracy or completeness of any information provided on

visas, vaccinations, climate, clothing, baggage, or special equipment and the

Customer agrees that Living Yolates is not responsible for any errors or omissions

in this information.

5. Hotels and other suppliers

5.1 The hotels and other suppliers providing travel or other services in connection

with the Customer’s event with Living Yolates are independent contractors and

not agents or employees of Living Yolates.

5.2 Living Yolates are not liable for the acts, errors, omissions, representations,

warranties, breaches or negligence of any such suppliers or for any personal

injuries, death, property damage or other damages or expenses resulting

therefrom. Living Yolates has no liability and will make no refund in the event of

any delay, cancellation, overbooking, strike, force majeure or other causes beyond

Living Yolates’ control, and Living Yolates has no responsibility for any additional

expense, omissions, delays, re-routing or acts of any authority or government.

6. Special requirements

6.1 Any special requirements must be disclosed to Living Yolates at the time of the

booking. Living Yolates will use reasonable efforts to accommodate special

requirements or requests but this is not always possible given the nature of the

destinations of the events and availability of options outside a planned itinerary.

Certain activities may be inaccessible to the Customer if the Customer’s mobility is

limited in any way. All food allergies and dietary restrictions must be disclosed to

Living Yolates at the time of booking but Living Yolates cannot guarantee that

dietary needs or restrictions can be accommodated. Any special requests or

requirements do not form part of these General Terms or the contract between

the Customer and Living Yolates and Living Yolates is not liable for any failure to

accommodate or fulfil such requests.

7. Rights to media content

7.1 The Customer agrees that, while participating in any event with Living Yolates,

images, photos or videos may be taken by other participants, by Living Yolates’

staff or its representatives that may contain or feature the Customer. The

Customer consents to any such pictures being taken and grants a perpetual,

royalty-free, worldwide, irrevocable license to the Living Yolates, its contractors,

sub-contractors and assigns, to reproduce for any purpose whatsoever (including

marketing, promotions and the creation of promotional materials by or with sublicensees),

in any medium whatsoever, whether currently known or hereinafter

devised, without any further obligation or compensation payable to the Customer.

8. Airfare

8.1 Arrangement/event prices do not include international or other airfare unless

expressly mentioned in the descriptions.

8.2 Please consult the air carrier’s applicable terms and conditions and conditions of

carriage for complete information including applicable cancellation terms. Living

Yolates is not responsible for changes in air itineraries or flight times and does

not provide advice or alerts regarding air travel tickets, flight status or delays.

9. Final payment and acceptance of the booking

9.1 The confirmation sent by Living Yolates will contain details of final payment

required for any booking. Payment of the balance of the price for any products or

services booked is due 30 days before the departure date of the booking. If full

payment is not received by the applicable due date, Living Yolates may, at its sole

discretion, change the rate payable for the booking, or treat the booking as

cancelled and retain the deposit paid on booking as a cancellation fee. If a

booking is made less than 30 days before the departure date of the first product

included in the applicable booking, then the full amount must be paid at the time

of booking. If payment terms differ from those outlined in this section, the

applicable terms will be communicated to the Customer prior to or in connection

with booking.

9.2 Living Yolates is not responsible for any charges levied by third parties or financial

institutions and payable by the Customer as a result of credit card or other

payment transactions and will not refund or return any fees charged by third

parties or financial institutions in connection with payments made by the

Customer to Living Yolates.

10. Cancellation of an event by Living Yolates

10.1 A departure date for an event offered by Living Yolates will become a guaranteed

departure when at least twenty bookings secured by a valid deposit have been

made on that departure.

10.2 If an event is cancelled by Living Yolates before the date of departure for reasons

other than force majeure and the cancellation is not caused by the Customer’s

fault or negligence, the Costumer will have the choice of accepting from Living


(a) a substitute event of equivalent value; or

(b) a substitute event of lesser value if no event of equivalent value is reasonably

available and to recover from Living Yolates the difference in price between

the price of the event originally purchased and the substitute event.

10.3 Living Yolates is not responsible for any incidental expenses or consequential

losses that the Costumer incur as a result of the cancelled booking including visas,

vaccinations, non-refundable flights or rail, non-refundable hotel bookings or

alike, non-refundable car parking or other fees, loss of earnings, or loss of

enjoyment, Living Yolates reserves the right to issue a full refund in lieu of the

choices above, in its sole discretion. Where a significant element of an event as

described cannot be provided after departure, Living Yolates will make suitable

alternative arrangements where possible. If it is not possible to provide a suitable

alternative or if the Costumer reasonably rejects any suitable alternatives, Living

Yolates may provide the Costumer with a refund for unused products or services

as determined in its discretion.

11. Acceptance of risk

11.1 The Costumer acknowledges that events offered by Living Yolates may involve a

risk to the Costumer’s health and safety since physical activity is a fundamental

part of the events. By booking a place in an event arranged by Living Yolates the

Costumer acknowledges that it has considered any potential risks to health and

safety. The Costumer hereby assume responsibility for all such risk and releases

Living Yolates from all claims and causes of action arising from any losses,

damages or injuries or death resulting from risks inherent in travel, visiting

foreign destinations, and participating in activities such as those offered by Living


11.2 The Costumer acknowledges that the degree and nature of personal risk involved

depends on the products or services booked and the location(s) in which an event

is held, and that there may be a significant degree of personal risk involved in

participating, particularly participating in physical activities, travel to remote

locations, or travel to countries with developing infrastructure. Standards of

hygiene, accommodation and transport in certain countries where Living Yolates’

events take place are often lower than the standards the Costumer may

reasonably expect in its home country or region.

11.3 The Costumer agrees that Living Yolates is not responsible for providing

information or guidance with respect to local customs, weather conditions,

specific safety concerns, physical challenges or laws in effect in any locations

where an event is held. The Costumer acknowledges it has considered the

potential risks, dangers and challenges and its own personal capabilities and

needs, and the Costumer expressly assumes the risks associated with travel

under such conditions.

11.4 The Costumer must at all times strictly comply with all applicable laws and

regulations of all countries and regions. Should the Costumer fail to comply with

the above or commit any illegal act when participating in an event or, if in the

opinion of Living Yolates (acting reasonably), the Costumer’s behaviour is causing

or is likely to cause danger, distress or material annoyance to others, Living

Yolates may terminate the Costumer’s travel arrangements on any product or

service immediately at the Costumer’s expense and without any liability on Living

Yolates’ part. The Costumer will not be entitled to any refund for unused or

missed services or costs incurred as a result of termination of the Costumer’s

travel arrangements, including, without limitation, return travel, accommodations,

meals, and incidentals.

11.5 The Costumer is responsible for any costs (including repair, replacement and

cleaning fees) incurred by Living Yolates or Living Yolates’ suppliers for property

damage, destruction or theft caused by the Costumer while participating in an

event. The Costumer agrees to immediately report any pre-existing damage to a

representative of Living Yolates and staff of the accommodation, transportation

service, or facility as soon as possible upon discovery.

11.6 The Costumer agrees to bring any complaints to Living Yolates as soon as possible

in order to provide Living Yolates with the opportunity to properly address such

complaint. The Costumer agrees to inform the representative of Living Yolates

directly. Living Yolates assumes no liability for complaints that are not properly

brought to the attention of Living Yolates and cannot resolve or attempt to

resolve complaints until proper notice is provided.

11.7 Any complaint made after the completion of an event must be received in writing

by Living Yolates within 30 days of the last day of the event in question.

12. Liability

12.1 Living Yolates and its parents, subsidiaries and their respective employees,

affiliates, officers, directors, successors, representatives, and assigns shall not be

held liable for (A) any damage to, or loss of, property or injury to, or death of,

persons occasioned directly or indirectly by an act or omission of any other

provider, including but not limited to any defect in any aircraft, watercraft, or

vehicle operated or provided by such other provider; and (B) any loss or damage

due to delay, cancellation, or disruption in any manner caused by the laws,

regulations, acts or failures to act, demands, orders, or interpositions of any

government or any subdivision or agent thereof, or by acts of God, strikes, fire,

flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics,

theft, or any other cause(s) beyond their control. The Costumer waives any claim

against Living Yolates for any such loss, damage, injury, or death.

12.2 In the event that any loss, death, injury or illness is caused by the negligent acts or

omissions of Living Yolates or of the third party suppliers of any services which

form part of the booking contract then Living Yolates limits its liability, where

applicable by all applicable international conventions.

13. Force Majeure

13.1 Living Yolates will not be liable in any way for death, bodily injury, illness, damage,

delay or other loss or detriment to person or property, or financial costs both

direct and indirect incurred, or for Living Yolates’ failure to commence, perform or

complete any duty owed to the Costumer if such death, delay, bodily injury

(including emotional distress or injury), illness, damage or other loss or detriment

to person or property is caused by Act of God, war or war like operations,

mechanical breakdowns, terrorist activities or threat thereof, civil commotions,

labor difficulties, interference by authorities, political disturbance, howsoever and

where so ever any of the same may arise or be caused, riot, insurrection and

government restraint, fire, extreme weather or any other cause whatsoever

beyond the reasonable control of Living Yolates; or an event which Living Yolates,

even with all due care, could not foresee any and all of which, individually and

collectively, constitute “Force Majeure”.

14. Severability

14.1 If any provision of these General Terms is so broad as to be unenforceable, such

provision will be interpreted to be only as broad as is enforceable. The invalidity

or unenforceability of any provision hereof will in no way affect the validity or

enforceability of any other provision.

15. Venue and choice of law:

15.1 Any dispute concerning interpretation of these General Terms and the business

between Living Yolates and the Customer shall be settled by arbitration in

accordance with the rules of the Danish Institute of Arbitration under Danish law

excluding any rules concerning choice of law and the United Nations Convention

on Contracts for the International Sales of Goods (“CISG”) which shall not apply.

15.2 The arbitration will be held in Copenhagen, Denmark, and will be conducted in the

Danish language. The award or decision made by the arbitral tribunal will be final

and conclusive and have binding effect upon the parties to the arbitration and

may be enforced in the same manner as a judgment or order of a court of

competent jurisdiction. The Customer is not entitled to disclose any award or

decision by the arbitration tribunal.

Reservation is made for printing errors and omissions.