Terms and Conditions
General Terms of Payments
All prices in the Living Yolates webshop are listed in Danish Crones (DKK) with the option of selecting Euro (€) as your currency. All payments are prior and will take one Business day to get transferred. You can pay with following credit cards, Dankort, Visa/Dankort, eDankort, Visa, and MasterCard.
Payments made with Dankort, Visa/Dankort, or eDankort will not have any fee added. Paying with Visa, Visa Electron, or MasterCard a fee of 1,25 % will be added to the total amount, with a minimum of 0,70 DKK added to each transaction. Foreign credit cards have a fee of 2,45 % of the total added to the price.
Living Yolates webshop uses a secure system for payment (ePay) and all information, including bank information, is highly encrypted.
1. General terms
1.1 These general terms and conditions of purchase (the “General Terms”) shall apply
to any and all workshops courses, retreats and other events from Living Yolates
(“Living Yolates”) to all customers (the “Customer”).
1.2 By booking an event with Living Yolates or using Living Yolates’ website, the
Costumer agrees to be bound by these General Terms.
1.3 When the Customer clicks the “Accept” button at registration via Living Yolates’
website or request that the applicable Living Yolates staff proceeds with the
Customer’s application, the Customer will be deemed to have accepted the
General Terms on behalf of the Customer, the Customer’s company and/or each
of the Customer’s staff if any.
1.4 All sign-ups are binding and will as a main principle not be refunded. In case that the Costumer is to be considered a consumer, the Costumer has 14 days cancellation right calculated from the time of the Customer’s sign-up.ill as a main principle not be refunded.
1.4.1 If the Customer has a special case or documentation from a doctor in regard to
illness or injuries, it will be at Living Yolates’ sole discretion whether the Customer
will receive a refund.
1.4.2 The Customer will be able to get a refund if Living Yolates is able to replace the
Customer with another customer that fulfils the requirements for participation as
set out by Living Yolates. It will be at Living Yolates’ sole discretion whether a
refund is a possibility for the Customer.
2. Conditions for Living Yolates Teacher Training
2.1 The Customer has to meet the entry requirements as stipulated by Living Yolates
in order to book a spot on a Living Yolates Teacher Training course.
2.2 To ensure a spot on the Living Yolates Teacher Training course, the Customer
pays a reservation fee before a given date set by Living Yolates. The reservation
fee-amount is later subtracted from the full amount.
2.3 Before the course starts the Customer will receive a notification from Living
Yolates regarding the payment of the remaining amount. If the remaining amount
is not paid in due time, Living Yolates is entitled to cancel the reservation made by
the Customer. In this case the Customer will not be able to demand a refund of
the reservation fee-amount as set out in sub-clause 2.1.
2.4 At the end of a Living Yolates Teacher Training course the Customer will have to
complete an examination in order to complete the course. Living Yolates does not
issue a graduation guarantee.
3. Conditions for Living Yolates Courses
3.1 Once the Customer has paid for the course, the purchase is non-refundable.
3.2 The Customer will receive a confirmation of the purchase via the email that the
Customer has provided.
4. Travel documents and vaccinations
4.1 It is the Customer’s responsibility to ensure that all of the details on the
Customer’s travel documents are correct and to bring to Living Yolates’ attention
any errors or discrepancies immediately.
4.2 Prior to booking international travel, Living Yolates recommends that the
Customer reviews its relevant government’s prohibitions, warnings and advisories
applicable to the Customer destinations. By offering travel to any particular
destination, Living Yolates does not represent that travel in such destination is
safe or without risk.
4.3 It is the Customer’s responsibility to obtain information and to have in the
Customer’s possession all the required documentation and identification required
for entry, departure and travel to each country or region that the Living Yolates
event is located in. This includes a valid passport and all travel documents
required by the relevant governmental authorities including all visas, permits and
certificates (including but not limited to vaccination or medical certificates) and
insurance policies. The Customer must have a passport that is valid six (6) months
after the last date of travel with Living Yolates. The Customer accepts full
responsibility for obtaining all such documents, visas and permits, and the
Customer is solely responsible for the full amount of costs incurred as a result of
missing or defective documentation.
4.4 The Customer agrees that it is responsible for the full amount of any loss or
expense incurred by Living Yolates that is a direct result of the Customer’s failure
to secure or be in possession of proper travel documentation. Living Yolates does
not provide advice on travel documents and makes no representations or
warrantees as to the accuracy or completeness of any information provided on
visas, vaccinations, climate, clothing, baggage, or special equipment and the
Customer agrees that Living Yolates is not responsible for any errors or omissions
in this information.
5. Hotels and other suppliers
5.1 The hotels and other suppliers providing travel or other services in connection
with the Customer’s event with Living Yolates are independent contractors and
not agents or employees of Living Yolates.
5.2 Living Yolates are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage or other damages or expenses resulting
therefrom. Living Yolates has no liability and will make no refund in the event of
any delay, cancellation, overbooking, strike, force majeure or other causes beyond
Living Yolates’ control, and Living Yolates has no responsibility for any additional
expense, omissions, delays, re-routing or acts of any authority or government.
6. Special requirements
6.1 Any special requirements must be disclosed to Living Yolates at the time of the
booking. Living Yolates will use reasonable efforts to accommodate special
requirements or requests but this is not always possible given the nature of the
destinations of the events and availability of options outside a planned itinerary.
Certain activities may be inaccessible to the Customer if the Customer’s mobility is
limited in any way. All food allergies and dietary restrictions must be disclosed to
Living Yolates at the time of booking but Living Yolates cannot guarantee that
dietary needs or restrictions can be accommodated. Any special requests or
requirements do not form part of these General Terms or the contract between
the Customer and Living Yolates and Living Yolates is not liable for any failure to
accommodate or fulfil such requests.
7. Rights to media content
7.1 The Customer agrees that, while participating in any event with Living Yolates,
images, photos or videos may be taken by other participants, by Living Yolates’
staff or its representatives that may contain or feature the Customer. The
Customer consents to any such pictures being taken and grants a perpetual,
royalty-free, worldwide, irrevocable license to the Living Yolates, its contractors,
sub-contractors and assigns, to reproduce for any purpose whatsoever (including
marketing, promotions and the creation of promotional materials by or with sublicensees),
in any medium whatsoever, whether currently known or hereinafter
devised, without any further obligation or compensation payable to the Customer.
8.1 Arrangement/event prices do not include international or other airfare unless
expressly mentioned in the descriptions.
8.2 Please consult the air carrier’s applicable terms and conditions and conditions of
carriage for complete information including applicable cancellation terms. Living
Yolates is not responsible for changes in air itineraries or flight times and does
not provide advice or alerts regarding air travel tickets, flight status or delays.
9. Final payment and acceptance of the booking
9.1 The confirmation sent by Living Yolates will contain details of final payment
required for any booking. Payment of the balance of the price for any products or
services booked is due 30 days before the departure date of the booking. If full
payment is not received by the applicable due date, Living Yolates may, at its sole
discretion, change the rate payable for the booking, or treat the booking as
cancelled and retain the deposit paid on booking as a cancellation fee. If a
booking is made less than 30 days before the departure date of the first product
included in the applicable booking, then the full amount must be paid at the time
of booking. If payment terms differ from those outlined in this section, the
applicable terms will be communicated to the Customer prior to or in connection
9.2 Living Yolates is not responsible for any charges levied by third parties or financial
institutions and payable by the Customer as a result of credit card or other
payment transactions and will not refund or return any fees charged by third
parties or financial institutions in connection with payments made by the
Customer to Living Yolates.
10. Cancellation of an event by Living Yolates
10.1 A departure date for an event offered by Living Yolates will become a guaranteed
departure when at least twenty bookings secured by a valid deposit have been
made on that departure.
10.2 If an event is cancelled by Living Yolates before the date of departure for reasons
other than force majeure and the cancellation is not caused by the Customer’s
fault or negligence, the Costumer will have the choice of accepting from Living
(a) a substitute event of equivalent value; or
(b) a substitute event of lesser value if no event of equivalent value is reasonably
available and to recover from Living Yolates the difference in price between
the price of the event originally purchased and the substitute event.
10.3 Living Yolates is not responsible for any incidental expenses or consequential
losses that the Costumer incur as a result of the cancelled booking including visas,
vaccinations, non-refundable flights or rail, non-refundable hotel bookings or
alike, non-refundable car parking or other fees, loss of earnings, or loss of
enjoyment, Living Yolates reserves the right to issue a full refund in lieu of the
choices above, in its sole discretion. Where a significant element of an event as
described cannot be provided after departure, Living Yolates will make suitable
alternative arrangements where possible. If it is not possible to provide a suitable
alternative or if the Costumer reasonably rejects any suitable alternatives, Living
Yolates may provide the Costumer with a refund for unused products or services
as determined in its discretion.
11. Acceptance of risk
11.1 The Costumer acknowledges that events offered by Living Yolates may involve a
risk to the Costumer’s health and safety since physical activity is a fundamental
part of the events. By booking a place in an event arranged by Living Yolates the
Costumer acknowledges that it has considered any potential risks to health and
safety. The Costumer hereby assume responsibility for all such risk and releases
Living Yolates from all claims and causes of action arising from any losses,
damages or injuries or death resulting from risks inherent in travel, visiting
foreign destinations, and participating in activities such as those offered by Living
11.2 The Costumer acknowledges that the degree and nature of personal risk involved
depends on the products or services booked and the location(s) in which an event
is held, and that there may be a significant degree of personal risk involved in
participating, particularly participating in physical activities, travel to remote
locations, or travel to countries with developing infrastructure. Standards of
hygiene, accommodation and transport in certain countries where Living Yolates’
events take place are often lower than the standards the Costumer may
reasonably expect in its home country or region.
11.3 The Costumer agrees that Living Yolates is not responsible for providing
information or guidance with respect to local customs, weather conditions,
specific safety concerns, physical challenges or laws in effect in any locations
where an event is held. The Costumer acknowledges it has considered the
potential risks, dangers and challenges and its own personal capabilities and
needs, and the Costumer expressly assumes the risks associated with travel
under such conditions.
11.4 The Costumer must at all times strictly comply with all applicable laws and
regulations of all countries and regions. Should the Costumer fail to comply with
the above or commit any illegal act when participating in an event or, if in the
opinion of Living Yolates (acting reasonably), the Costumer’s behaviour is causing
or is likely to cause danger, distress or material annoyance to others, Living
Yolates may terminate the Costumer’s travel arrangements on any product or
service immediately at the Costumer’s expense and without any liability on Living
Yolates’ part. The Costumer will not be entitled to any refund for unused or
missed services or costs incurred as a result of termination of the Costumer’s
travel arrangements, including, without limitation, return travel, accommodations,
meals, and incidentals.
11.5 The Costumer is responsible for any costs (including repair, replacement and
cleaning fees) incurred by Living Yolates or Living Yolates’ suppliers for property
damage, destruction or theft caused by the Costumer while participating in an
event. The Costumer agrees to immediately report any pre-existing damage to a
representative of Living Yolates and staff of the accommodation, transportation
service, or facility as soon as possible upon discovery.
11.6 The Costumer agrees to bring any complaints to Living Yolates as soon as possible
in order to provide Living Yolates with the opportunity to properly address such
complaint. The Costumer agrees to inform the representative of Living Yolates
directly. Living Yolates assumes no liability for complaints that are not properly
brought to the attention of Living Yolates and cannot resolve or attempt to
resolve complaints until proper notice is provided.
11.7 Any complaint made after the completion of an event must be received in writing
by Living Yolates within 30 days of the last day of the event in question.
12.1 Living Yolates and its parents, subsidiaries and their respective employees,
affiliates, officers, directors, successors, representatives, and assigns shall not be
held liable for (A) any damage to, or loss of, property or injury to, or death of,
persons occasioned directly or indirectly by an act or omission of any other
provider, including but not limited to any defect in any aircraft, watercraft, or
vehicle operated or provided by such other provider; and (B) any loss or damage
due to delay, cancellation, or disruption in any manner caused by the laws,
regulations, acts or failures to act, demands, orders, or interpositions of any
government or any subdivision or agent thereof, or by acts of God, strikes, fire,
flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics,
theft, or any other cause(s) beyond their control. The Costumer waives any claim
against Living Yolates for any such loss, damage, injury, or death.
12.2 In the event that any loss, death, injury or illness is caused by the negligent acts or
omissions of Living Yolates or of the third party suppliers of any services which
form part of the booking contract then Living Yolates limits its liability, where
applicable by all applicable international conventions.
13. Force Majeure
13.1 Living Yolates will not be liable in any way for death, bodily injury, illness, damage,
delay or other loss or detriment to person or property, or financial costs both
direct and indirect incurred, or for Living Yolates’ failure to commence, perform or
complete any duty owed to the Costumer if such death, delay, bodily injury
(including emotional distress or injury), illness, damage or other loss or detriment
to person or property is caused by Act of God, war or war like operations,
mechanical breakdowns, terrorist activities or threat thereof, civil commotions,
labor difficulties, interference by authorities, political disturbance, howsoever and
where so ever any of the same may arise or be caused, riot, insurrection and
government restraint, fire, extreme weather or any other cause whatsoever
beyond the reasonable control of Living Yolates; or an event which Living Yolates,
even with all due care, could not foresee any and all of which, individually and
collectively, constitute “Force Majeure”.
14.1 If any provision of these General Terms is so broad as to be unenforceable, such
provision will be interpreted to be only as broad as is enforceable. The invalidity
or unenforceability of any provision hereof will in no way affect the validity or
enforceability of any other provision.
15. Venue and choice of law:
15.1 Any dispute concerning interpretation of these General Terms and the business
between Living Yolates and the Customer shall be settled by arbitration in
accordance with the rules of the Danish Institute of Arbitration under Danish law
excluding any rules concerning choice of law and the United Nations Convention
on Contracts for the International Sales of Goods (“CISG”) which shall not apply.
15.2 The arbitration will be held in Copenhagen, Denmark, and will be conducted in the
Danish language. The award or decision made by the arbitral tribunal will be final
and conclusive and have binding effect upon the parties to the arbitration and
may be enforced in the same manner as a judgment or order of a court of
competent jurisdiction. The Customer is not entitled to disclose any award or
decision by the arbitration tribunal.
Reservation is made for printing errors and omissions.